Welcome to Dusty Dog Woodworx. By visiting our site or purchasing from us through Big Cartel, Etsy, or direct order, you agree to the following terms and conditions. Please read them carefully before ordering.
1. General Information
Dusty Dog Woodworx is a small business based in Northern California offering handcrafted wood and epoxy products. Each item is made individually or in small batches with attention to quality and craftsmanship.
2. Ordering & Payment
- Orders are processed once full payment is received.
- Payments are securely handled through Big Cartel, Etsy, Stripe, PayPal, Square, or Venmo.
- Custom orders may require additional design approval and confirmation before production begins.
3. Shipping
- We currently ship within the United States only.
- Processing and production times vary by product. Estimated shipping times are listed on each item page or will be confirmed via email.
- Once shipped, Dusty Dog Woodworx is not responsible for carrier delays or damage in transit. Please contact the carrier directly for any claims.
4. Returns & Exchanges
- Because each item is handcrafted, all sales are final unless your product arrives damaged or defective.
- If an issue occurs, contact us within 7 days of delivery with photos of the damage. We will review and determine if a replacement, repair, or refund is appropriate.
5. Custom Orders
Custom and personalized items cannot be returned or refunded once work has begun. All proofs or mockups must be approved by the customer before production starts.
6. Product Variations
Each board or table is one of a kind. Wood grain, color tone, and epoxy patterns may vary slightly from listing photos. These natural variations are part of the handcrafted character and are not considered defects.
7. Intellectual Property
All images, designs, logos, and written content on this site are the property of Dusty Dog Woodworx. They may not be copied, reproduced, or distributed without written permission.
8. Limitation of Liability
Dusty Dog Woodworx is not liable for indirect or consequential damages arising from the use or misuse of our products. Please follow proper care and maintenance instructions for all wood and epoxy items.
9. Governing Law
These terms are governed by the laws of the State of California, without regard to conflict of law principles.
10. Updates
We may revise these Terms & Conditions from time to time. Updates will be posted here with a new “Last updated” date.
Contact Information
Dusty Dog Woodworx
Email: [email protected]
Website: www.dustydogwoodworx.com